Wells Fargo
2023–Present
Senior Lead Digital Product Manager, Merchant Services
Financial Services · Atlanta, GA
- Lead team of Product Analysts and contractors supporting digital servicing platform delivery across Risk Operations, Case Management, and Voice Servicing systems; responsible for hiring, team development, and driving story refinement quality across multiple scrum teams
- Built Jira automation and analytics infrastructure adopted across 25–30 person organization, enforcing quality standards and enabling data-driven process improvement. Created dashboards tracking delivery metrics (cycle time, backlog health, defect trends, issue aging) used by leadership to identify bottlenecks and measure adoption of new delivery processes
- Developed Excel Power Query reporting framework providing senior management with delivery visibility where none previously existed
BUDS Technology
2022–2023
Chief Technology Officer & VP, Customer Success
Healthcare Technology · Atlanta, GA
- Led technical strategy and platform architecture for healthcare technology startup
Qualitative Systems
2019–2022
Principal Engineer
Financial Services · Atlanta, GA
- Rapidly mastered SAP Business One software ecosystem (.NET/C#/SQL) and delivered enterprise automation solutions saving $2M annually
HomaCare
2018–2019
VP, Product Management
Healthcare Technology · Atlanta, GA
- Led technical strategy and product roadmap for mobile/cloud healthcare platform
Cisco Systems (formerly Scientific-Atlanta)
2005–2017
Senior Director, Engineering | Director, System Architecture
Telecommunications · Lawrenceville, GA
- Built architecture organization from zero to 8 architects, establishing the discipline where none previously existed. Formalized architectural requirements capture, documentation frameworks (UML), and technical standards across 400+ engineer organization
- Led architecture team in defining requirements for next-generation cable TV command and control infrastructure, enabling successful platform pivot to new architecture model
- Scaled video headend infrastructure to support 1M+ subscribers and delivered real-time VOD backbone serving millions for major national cable provider
- Launched dozens of enterprise video platforms for global service providers including metadata management, VOD, IPTV, and hybrid cloud/on-premise solutions
- Spearheaded migration from legacy appliance-based products to virtualized cloud environments, improving system uptime and reducing operational costs
- Led Agile transformation and CI/CD adoption across multiple development teams, accelerating delivery velocity and improving quality
- Built internal cloud infrastructure and microservices frameworks adopted company-wide, enabling faster product development
- Partnered with Product Management, Marketing, and Sales to align technical roadmaps with business strategy and accelerate go-to-market
